RETURNS & REFUNDS
Thank you for shopping with Saint Arebian. We want you to have complete confidence in your purchase. If you are not fully satisfied, you may return items within 7 days of receipt for a refund. All queries related to refunds, returns, or exchanges should be made via the Returns & Exchanges section on our website.
Please Note:
- Requests via telephone, social media, or WhatsApp will not be accepted.
- Our Customer Service is available Monday–Saturday. We are closed on Sundays and national holidays.
- Emails are responded to within 48 hours (excluding weekends/holidays).
- Items purchased with discounts of 35% or more (or via equivalent coupon codes) are not eligible for return, exchange, or refund.
- A handling fee of ₹ 100 applies to reverse shipments when returning items.
How to Return a Package
- Use the Returns & Exchanges tab on our site → enter your phone/email → order number → agree to terms & conditions → click Find My Order.
- Once your return/exchange request is approved, we will send you a confirmation.
Notes:
- If you selected our pickup service, our logistics team will arrange the pickup within 5 days of request. Please ensure someone is available to hand over the parcel.
- If you prefer to self-ship, please keep your shipping receipt, this helps us track the return.
- For orders containing multiple items, only one return request is allowed per order.
- International orders are not eligible for returns.
Returning Packages – Conditions
All returned items must meet the following:
- Unused, in original condition, with all tags, labels, and packaging intact.
- Items must not be damaged, broken, washed, or altered in any way.
If the above conditions are not met, additional charges (e.g. ₹ 100) may apply to re-ship or process the return.
For self-shipped returns, please use a reliable courier. Damages incurred in transit during self-shipping are the customer’s responsibility.
Can I Return Products I’m Not Satisfied With?
Yes, provided the item is in unused, resaleable condition and the return request is placed within 7 days of receiving the product.
Returns for Non-Serviceable PIN Codes
- If your PIN code is outside our return pickup service area, you may self-ship the return.
- Returned packages must still meet our standard condition requirements.
- Please ensure the address label is clearly affixed, whether you use our pickup or self-shipping.
How Long Will the Return Process Take?
- Pickup will be arranged within 2-3 working days of your return request.
- After we receive your returned item (which may take 7-12 working days depending on courier service and location), we will inspect the item.
- Once inspected, your refund will be processed within 48 hours.
Refund Timelines & Modes
- Refunds will be initiated within 72 hours of the item passing inspection.
- Processing to your account may take up to 15 working days, depending on your bank or payment provider.
- For COD (Cash on Delivery) orders: Refund will be issued via UPI or a payment link (details will be emailed).
- For Prepaid orders: Refund will be credited back to your original payment method.
Please Note: COD charges and Cashback-rebates are not refundable.
Exchanges
- To initiate an exchange, follow the same process as returns via the Returns & Exchanges tab.
- Exchanges are subject to product size availability.
- Products exchanged under heavy discounts (more than 25%) will incur an exchange processing fee of ₹ 150.
- Exchange pickup will be arranged within 2-3 working days after your request.
- The reverse-logistics and re-delivery typically takes 5-7 working days based on your location and our courier partner. After inspection, your replacement item will be shipped and tracking details sent.